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Job Title: Workplace Experience Coordinator
Company Name: CBRE
Location: Chicago, IL
Position Type: Full Time
Post Date: 06/10/2019
Expire Date: 06/20/2019
Job Categories: Administrative and Support Services, Computers, Software, Customer Service and Call Center, Finance/Economics, Financial Services, Hospitality/Tourism, Information Technology, Insurance, Personal Care and Service, Real Estate, Restaurant and Food Service, Warehousing, Web Technology
Job Description
Workplace Experience Coordinator


This position is responsible to support and coordinate activities related to delivery of workplace experience services for clients, where offered, including administrative support for teams managing and directing services. Services may be directly performed by the company, or third-party service providers in collaboration with this position.


The position will work with the property management team at a downtown Chicago office building to coordinate the new workplace concept by the building’s owner: Above & Beyond for Business, or A&B for short. Per the A&B website: “We believe cultivating community and facilitating organic relationships are crucial to our tenants’ success. That’s why we empower our professionals to create meaningful experiences that leave lasting impressions on everyone who walks through the door. The A&B experience is tailored to the individual needs of our tenants (and the localized factors that influence their success), so no two A&B properties are exactly alike. But one thing is always consistent: a game-changing workday for both you and your business.”


“A&B is an uncommon approach to the workplace that’s focused on going Above & Beyond for business. More than a place to work, more than breakout spaces and conference facilities, A&B is a next-generation workplace community that brings people together to create, connect, and thrive. A&B workplaces are designed to optimize employee engagement so that our tenants can attract and keep the best talent.”


The position will sit onsite in our A&B Amenity Center in order to be directly available to our tenants and their employees. They will coordinate and book the newly built amenity spaces, including the fitness center, multiple conference rooms, a tenant lounge and smaller, private phone / meeting rooms. In addition, the position will curate and implement a full state of tenant events, including but not limited to the below:


Weekly Popcorn and Organic Fruit events
Fitness, Yoga and Meditation Classes with our fitness vendor
Spa In Your Space (mobile spa services)
Catering Meet & Greets
Annual Tenant Events
Valentine’s Day
Mardi Gras
St Patrick’s Day
Summer Ice Cream Social
Halloween Event
Holiday Breakfast
Tenant Fairs & Drives
Wellness Markets
Health Fairs
Blood Drives
Recycling Drives
Art program with our theater tenant

Lastly and most importantly, the position is the daily driver of exemplary service to our tenants, our clients, our vendors and each other. We strive to create a supportive work environment where our team works together to bring a level of service unparalleled within our industry. That is what A&B is about, going Above & Beyond. If this idea is something that excites you, we want to hear from you.


Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to:
Reception / Switchboard
Conference & Meeting Room Management
A/V Support
Meeting & Event Management
Community Programs
Workplace Coaching & Onboarding
Food Services
Parking & Commute
Bicycle & Local Shuttle
Supported Employment
Company Store
Pet Programs
Document Services
Mail Services
Record Archiving
Office Supply Management
Moves, Adds, Changes
Furniture Management
Space Reset
Workplace Onboarding

Assists the Workplace Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc. Requests building and/or equipment services as needed.

Provides administrative support for Workplace Experience team as directed, including expense management, meeting coordination, office and workplace experience equipment care, and supply management.

Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.

Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.

Ensures all billings for business services are invoiced and billed as required.

Attend, move meetings and coordinate all moves with client contacts.

Responds to customer requests and complaints regarding Workplace Experience services.

Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.

Administers Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment and software ordering.

Assists in the completion of the office Business Continuity plan.

Performs other duties as assigned.


No formal supervisory responsibilities in this position.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


HS Diploma or GED required. A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.




Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.


Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.


Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.


Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key.

Physical ability to assist with warehouse operations. Able to lift 50 lbs.


Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related requirements at all times
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required

In addition:
1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
2. Maintain and wear at all times required appropriate personal protective equipment (PPE)
3. Apply appropriate material handling techniques at all times,
4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so

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Contact Information
Company Name: CBRE
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