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Job Title: Water Service Technician
Company Name: Nestle
Location: Framingham, MA
Position Type: Full Time
Post Date: 08/14/2020
Expire Date: 08/24/2020
Job Categories: Customer Service and Call Center, Information Technology, Retail/Wholesale, Research & Development
Job Description
Water Service Technician

As the nation’s leading bottled water company, Nestle Waters North America is dedicated to providing customers with
healthy hydration options. Alongside that, we’re also committed to developing our people – enabling them to make the
most of the many elements that help them to succeed.

Nestle Waters consists of four business units: Corporate, Retail, Supply Chain and ReadyRefresh by Nestle. Whichever
one of these areas you choose to join, you’ll find yourself collaborating with a highly talented team on work that’s
challenging, engaging and incredibly rewarding. You’ll be an essential element of our success: trusted, empowered and
supported to make a lasting impact on the very future of our business. It’s a chance to use your knowledge, skills and
experience to shine brightly and achieve your ambitions – all while delivering healthy hydration to millions of customers.
ReadyRefresh by Nestle is one of the most visible parts of the Nestle Waters business, delivering healthy hydration
to customers where they need it most. It’s another example of how we are committed to helping people maintain a
healthy lifestyle. You’ve no doubt seen our trucks on the road, on their way to bring our water and tea products to thirsty
consumers. By joining this fast-growing area of our organization you’ll have the opportunity to share in our mission with
a real sense of ownership and the freedom to succeed in your role. It’s a chance to apply your skills and experience
to work that’s as challenging as it is rewarding. Whether collaborating as team to deliver superior customer service
or making a lasting impact with your individual accomplishments, you’ll be an essential and valuable element of our
success. We’ll make sure you receive the support, benefits and development you need to build the perfect career.

Reporting Location: Framingham, MA

Schedule/Hours: Monday – Friday; Start time between 6-7 am until daily workload completed

Compensation: Competitive Hourly Pay Rate OT Excellent Nestle Benefits

ReadyRefresh offers a professional dispenser cleaning service for rented and customer-owned dispensers in homes
and offices. This service ensures great tasting bottled water by maintaining optimal hygiene of the dispenser. Pro-Clean
service adds value and improves the ReadyRefresh customer experience.

Pro-Clean Water Cooler Service Technicians provide professional dispenser cleaning services to all routed customers
each day. On average 10-15 Pro-Clean activities are executed on location in both commercial and residential accounts.
Desired candidates should have the ability to follow strict quality process requirements and demonstrate strong customer
interaction skills. Pro-Clean Technicians provide service in a safe and productive manner. This includes offering additional
products and services, meeting pre-established productivity targets and executing other duties as assigned (ex. pick-up,
exchange or removal of equipment).

Qualifications & Requirements

What does that mean to you and what will you need?
• You will need strong customer service skills
• You will be providing sanitization service for water dispensing coolers
• You will introduce additional product and services to your clients
• You must have the ability to learn our software, handheld systems
• You must have the ability to learn our preventative maintenance procedures
• You must be able to work both independently and as part of a team

What does a Water Cooler Service Technician do?
• Clean and service bottled water coolers
• Troubleshoot or replace bottled water coolers
• Provide excellent customer service
• Learn and complete daily route

Other important stuff to know:
• A clean driving record means - in the last 3 years, that you’ve only had 1 license, no driving-related suspension,
revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents
and in the last 7 years, no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a
commercial vehicle without a CDL, or at-fault fatal accident.
• Must be 21 years of age or older (DOT requirement)

Nestlé Waters North America is the nation’s leading bottled water company. Our water brands include Poland Spring,
Arrowhead, Ozarka, Deer Park, Zephyrhills and Ice Mountain, Nestlé Pure Life, S. Pellegrino, Perrier and Acqua Panna.
Our tea brands are Nestea, Tradewinds and Sweet Leaf. We’re passionate about creating shared value for society in
all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship –
most notably responsible water management, lightweight packaging and advancing recycling in America. As a valuable
part of our team, you’ll receive a competitive total rewards package – something that will provide you with the support
you need to thrive both inside and outside of work. It’s not just the work that you’ll find fulfilling here though. As you
build a career with us, you’ll receive exactly the kind of benefits you’d expect from a leading name in healthy hydration.
The only question is, what elements will help you succeed at Nestlé Waters?

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Contact Information
Company Name: Nestle
Company Description:

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