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||Remote, US United States
|| Web Technology
Infrastructure Engineer (Storage NAS/SAN)|
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Five9 is a leader in Cloud based Call Center solutions and one of the Bay Area’s fastest growing companies. To complement our rapid growth, we are actively looking for Infrastructure Engineer to join our Technical Operations team. We offer a very competitive base salary, full benefits package, and an attractive employee stock purchase plan. Five9 is a high energy environment with lots of room for personal and professional growth. The ideal candidate for this role will have a deep understanding of systems architecture and design, strong analytical and troubleshooting skills, and excellent communication skills.
Perform high-level systems analysis, evaluation, design, deploying and configuring secure NAS (NetApp), 3PAR storage (SAN) and storage networking (Cisco MDS) technologies integration and implementation of various virtualization (VMware), compute (Cisco UCS)
Build, manage and support – highly available, secure and scalable – production and lab infrastructure (compute and storage) in company’s global data centers and public clouds
Monitor production and lab environments, troubleshoot alerts & incidents, detect and fix infrastructure problems
Research new compute, virtualization and storage technologies and make recommendations to improve availability, reliability and performance of these systems supporting company’s external facing applications
Automate/script daily operational support tasks
Create/maintain documentation of the infrastructure and configurations (architecture diagrams, procedures, etc.) and provide training to relevant staff (within and outside the immediate team)
Perform maintenance after hours and in change windows
Participate in on-call rotation as needed
4+ years building and managing infrastructure systems (storage and storage networking, compute and virtualization), preferably in a cloud environment
Solid experience deploying and configuring secure NAS solutions, including NetApp and others.
Solid experience deploying and configuring secure SAN solutions, including 3PAR/PureStorage
Strong experience supporting mission critical 24x7 customer facing production environments
Strong, hands-on experience in designing, deploying and managing Cisco UCS infrastructure (and Cisco/HP rackmount servers)
Strong experience in Cisco MDS SAN switches configuration and management
Strong experience in deploying and managing VMware (vSphere, vCenter, ESXi/ESX, etc.) products
Excellent communication skills – both verbal and written
B.S. in Computer Science or equivalent experience
Solid experience of secure NAS (NetApp) environments including design, implementation and administration
Strong experience of SAN (3PAR) environments including design, implementation and administration
Strong experience in scripting/automation using VMware PowerCLI/Perl/Python/Ruby/Shell
Strong understanding of cloud (AWS, GCP) infrastructure highly desired
Experience with automated deployment and configuration tools like Puppet is a huge plus
NetApp and VMware certifications highly desired
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.