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Job Title: Office Services Supervisor (Open to All U.S. Citizens) - All Field Offices
Company Name: FBI
Position Type:
Post Date: 10/14/2020
Expire Date: 12/31/2020
Job Description
Office Services Supervisor (Open to All U.S. Citizens) - All Field Offices

Job Posting Title:  Office Services Supervisor (Open to all U.S. Citizens) - All Field Offices

Are you interested in beginning a career with the FBI supporting investigative and intelligence operations at America’s premier national security and law enforcement agency? Do you have experience or the desire to work among the best while utilizing your organizational and supervisory skills to support law enforcement priorities?

As an Office Services Supervisor you will supervise, plan, organize, and direct a variety of complex technical, administrative, and investigative related support functions within a Support Services Unit of an FBI field Office. This work directly affects investigative and administrative missions, policies, and priorities of the office as a whole, which serves the population of a US city and nearby communities.

The Federal Bureau of Investigation (FBI) is looking for Office Services Supervisors for all 56 FBI Field Offices.

All qualified candidates within the United States and its territories may apply.

This posting will close on October 27, 2020 at 11:59 PM EST.

Questions regarding this posting should be addressed to FBI_FOStaffing@fbi.gov.

About Us

The mission of the FBI is to protect the American people and uphold the Constitution of the United States.

FBI Field Offices

The FBI has 56 field offices (falling within a Division of the same name) centrally located in major metropolitan areas across the U.S. and Puerto Rico.  They are places where the Bureau carries out its investigations, assesses local and regional crime threats, and works closely with partners on cases and operations.  Each field office is overseen by a Special Agent in Charge, except for the offices in Los Angeles, New York City, and Washington D.C., which are headed by an Assistant Director in Charge due to their large size. 

Within these field offices are a total of about 380 Resident Agencies located in smaller cities and towns.  Resident Agencies are managed by Supervisory Special Agents.

Working Hours:  May vary depending on Field Office needs

Salary & Benefits

GS 09:  $45,627.00 - $59,316.00

GS 10: $50,246.00 - $65,321.00

NOTE: The salaries listed above are the Base rate of pay for federal employees on the General Schedule (GS) pay scale.  A complete list of Pay Tables factoring in locality pay (based on the geographical area) can be found on OPM.gov.

The FBI offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; life insurance; health benefits; and participation in the Federal Employees Retirement System.

Full Performance Level:  GS 10

Key Requirements

  • Must be a U.S. citizen.
  • Must be able to obtain a Top Secret (TS) clearance.
  • Must be able to obtain an SCI clearance.

Major Duties

As an Office Services Supervisor you will:

  • Plan work to be accomplished, set priorities, and prepare completion schedules of work to be performed. Remain constantly aware of the status and progress of work, adjusting priorities, and shifting assignments and personnel as necessary, in order to meet changes in workload and ensure deadlines are met.
  • Assign and distribute work to subordinates based on difficulty level, priority, requirements of assignment, employee capabilities, and current workload. Explains work requirements, priorities, and deadlines for completion of assignments. Furnishes special instructions for non-routine or involved assignments.
  • Discuss work performance with employees, providing counseling when necessary.
  • Resolve routine personnel and/or administrative problems encountered, referring the more serious, involved situations to superior, with recommended course of action to take. Approve annual/sick leave and vacation schedules, ensuring that adequate office coverage is provided for at all times.
  • Hear and resolve complaints from employees, referring group grievances and more serious unresolved complaints to a higher level supervisor or program manager.

Qualifications and Evaluations

Applicants can qualify for GS level based on Specialized Experience (SE). Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.

Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement.

If you are deemed Most Competitive, you will be referred to the selecting official for further consideration.

Specialized Experience (SE):

GS 9:  Applicants must have one (1) year of SE equivalent to the GS 8 grade level. SE is defined as follows:

  • Facilitated operations and accomplished goals and objectives
  • Provided advice and guidance relative to work operations, made recommendations, and/or resolved issues among employees, supervisors, and/or managers
  • Resolved conflicts and disagreements in a constructive manner to prevent counterproductive confrontations

In addition to the above, the applicant must possess leadership experience.

GS 10:  Applicants must have one (1) year of SE equivalent to the GS 9 grade level. SE is defined as follows:

  • Maintained an efficient flow of work functions, improved operations, and/or streamlined processes and procedures
  • Provided advice and guidance relative to work operations, made recommendations, and/or resolved issues among employees, supervisors, and/or managers
  • Counseled employees on behavior, resolved grievances and tracked progress according to established rules, regulations, and procedures
  • Identified and analyzed problems associated with personnel or work functions and generated possible resolutions


Education may NOT be substituted for SE for this position.

How to Apply

For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on How to Apply.  You must complete this application process and submit all required documents by 11:59 p.m. Eastern Standard Time (EST) on the closing date of this announcement. If applying online is a hardship, please use the contact information listed in the vacancy announcement prior to the closing date for assistance.

Required Documents

The required documents include:

  1. A resume (noting relevant work experience and associated start and end dates)

For current or former federal employees:

  • Notification of your most recent Personnel Action, SF-50 (showing current grade level and salary).
  • Most recent Performance Appraisal (if available). Please Note: This does not apply to current FBI employees.

For Veterans:

  • Please attach your DD-214 and/or statement of eligibility
  • Disabled Veterans – attach your DD-214, SF-15, and VA letter dated 1991 or later.

Additional Information

  • The FBI is in the Executive Branch of the federal government. It is one of the components of the Department of Justice (DOJ). The FBI is the principle investigative arm of the DOJ. All FBI positions are in the excepted service.
  • Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation.
  • Failure to provide necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Additional information will not be requested if your application is incomplete. Your application will be evaluated solely on the basis of information you have submitted.
  • If you are hired, you will be required to serve a two-year probationary period. Probationary employees are precluded from being considered for all job opportunities until 12-months of their two-year probationary period has concluded. Probationary employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.
  • The selectee will be required to serve a one-year probationary period for initial assignment to a supervisory position.
  • Required Leadership Training: All FBI supervisors promoted after January 2013 are required to attend and complete the Training Division's Leading People course before the expiration of their probationary period. Employees who previously attended the Leadership Seminar are not required to attend Leading People. Leading People, a four day course, will help prepare supervisors for the leadership challenges specific to their new roles. Leading People will be held at the Center for Leadership Excellence at the FBI Academy in Quantico, VA.  After selection, supervisors will need to register for the Leading People Course in Virtual Academy.
  • Limited Movement: Policy has been implemented wherein support employees entering a position through a competitive OR non-competitive action may be precluded from moving to another position within the Bureau by means of reassignment or change to lower grade for a minimum of 12 months. HRD will waive this limited movement policy for qualified employees, who have received an official notification letter that their current position is being relocated to Redstone Arsenal in Huntsville, Alabama by 2021, so those employees can compete for a position elsewhere.
  • Memorandum of Understanding: Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum of Understanding):

a. Percent of time worked in the particular position (cannot conflict with main duties)
b. The month/year work began
c. Frequency worked (i.e., daily, monthly, etc.)
d. Specific duties performed

Attach the Memorandum of Understanding to your application in the “Cover Letters and Attachments” section of My Career Tools on the Careers Home page. Please upload the attachment as type “Other.”

Veterans' Preference

If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume and application. Your veterans' preference entitlement will be verified by the FBI.


Nepotism is the act of favoring relatives in the hiring process, and is prohibited by law. Public officials are prohibited from hiring or promoting relatives, or relatives of officials in their chain of command, as well as actively or indirectly endorsing a relative’s appointment or promotion. During the hiring process, all selected candidates and FBI hiring managers will be required to certify they are not related to anyone involved in the hiring process.

Reasonable Accommodation Request

The FBI provides reasonable accommodations to qualified applicants with disabilities.  If you need a reasonable accommodation for any part of the application and/or hiring process, please notify the Office of Equal Employment Opportunity Affairs (OEEOA) Reasonable Accommodation (RA) Program by either e-mail at REASONABLE_ACCOMMODATIONS@ic.fbi.gov, telephone at 202-324-4128, or FAX at 202-324-3976.  Your request will receive an individualized assessment.
This e-mail address is only for reasonable accommodation requests.  Please do not submit your application and/or any questions unrelated to reasonable accommodations.  Should any applications be received, they will not be forwarded for consideration during the hiring process.

Equal Employment Opportunity

The FBI is an Equal Opportunity Employer and all qualified applicants will receive consideration for this vacancy. Except where otherwise prohibited by law, selection will be made without regard to, and there will be no discrimination because of color, race, religion, national origin, political affiliation, marital status, parental status, physical or mental disability, genetic information, age, sex, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism, or any other non-merit factors.

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