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Job Title: Systems Operations Manager
Company Name: Wells Fargo
Location: Irving, TX
Position Type: Full Time
Post Date: 10/22/2020
Expire Date: 12/20/2020
Job Categories: Banking, Computers, Software, Consulting Services, Engineering, Finance/Economics, Financial Services, Information Technology, Insurance, Law Enforcement, and Security, Military, Executive Management, Research & Development, Web Technology
Job Description
Systems Operations Manager
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

The key deliverable of the Service Operations Manager (SOM) is to provide overall ownership and accountability for the delivery of production services for a set of applications within the SWIFT and Shared Services Portfolio. This is a matured leadership role and requires matrix management experience. Escalation point and day to day management of support teams. Accountable for the effective delivery of the application support work load through services delivered by the Platform team. Single point of contact for all services consumed outside of the Platform team. Lead vulnerability remediation with a sense of urgency. Ensure Operational risks to the service are actively managed through the risk systems. As a Service owner, provide an interface into compliance/risk teams and accountable for ensuring delivery of compliance work on behalf of the application team. Drive continuous improvement work with the Platform teams and coordinate with the Infrastructure teams to drive improvements to stability, client delight and operational excellence. Management contact for all incidents, problems, changes related issues in production.  Develop and lead a team of Platform engineers. Make hiring and performance management decisions.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 5+ years of systems support analysis experience
  • 3+ years of solution consulting experience in a technology environment
  • 3+ years of leadership or management experience, in a technology environment
  • 5 + years of implementing and supporting SWIFT services such as SWIFTNet, FIN, Interact or Fileact
  • 5 + years of Java Web Services experience
  • 3 + years of experience in Oracle Fusion platform design and development

Desired Qualifications

  • Knowledge and understanding of Weblogic
  • Knowledge and understanding of WebSphere
  • Knowledge and understanding of system monitoring and high availability architectures, at an enterprise level
  • 5+ years of Oracle experience
  • 5+ years of Java experience
  • SOA (Services Oriented Architecture) experience
  • 1+ year of experience with in-memory databases such as Redis, MongoDB, or Cassandra

Other Desired Qualifications
  • 5+ years of experience in a technology leadership role
  • Experience with ElastiSearch, ELK, Logstash, Kabana, or TomCat
  • Experience with SWIFT messaging interface and SWIFT communication interface
  • Experience with implementing SWIFT services infrastructure.
  • Understanding of MT and MX message types
  • Knowledge of SWIFT Customer Security Framework

Job Expectations

  • Ability to travel up to 20% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Company Name: Wells Fargo
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