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Job Title: Senior Compliance and Privacy Analyst
Location: Remote, US United States
Position Type: Full Time
Post Date: 03/16/2021
Expire Date: 05/15/2021
Job Categories: Information Technology
Job Description
Senior Compliance and Privacy Analyst
We are actively seeking a Senior Compliance and Privacy Analyst. This is a customer facing role which is responsible for audits and assessments by both Five9’s audit firm and Five9’s customers. The role will also be responsible for auditing, monitoring and reporting on the overall maturity of compliance with data protection laws, regulations and standards. The role will partner with the business to driving remediation and improvement to address compliance gaps. This role requires in-depth knowledge in the areas of IT audit and regulatory compliance. You will utilize your strong communication, analytical and troubleshooting abilities to quickly identify opportunities for improvement and propose new strategies.
Qualifications & Requirements
5+ years of experience of Compliance, IT audit, IT risk management and/or IT compliance
Bachelor’s degree in Information Technology, Management Information Systems or equivalent
ISACA CISA, CISM, CRISC certification and/or (ISC)˛ CISSP certification and/or IAPP CIPT certification
Understanding of control requirements associated with regulatory compliance including EU GDPR, SSAE 18 SOC, HIPAA, GLBA, CCPA and PCI DSS
Operational understanding of Federal Communications Commission (FCC)/Federal Trade Commission (FTC) telemarketing rules
Telecommunications Industry, Information Technology and SaaS hosting experience a plus.
Excellent customer communications (written and oral), analytical, technical, risk assessment and IT audit skill
Excellent organizational and documentation skills
Ability to work both as a member of a team and independently
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Contact Information
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
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