Home Invites Members Groups Events Careers Videos News Photos Blogs Polls Forums Chat
Home > Career Center > Job Seekers > Job Search
Job Title: Security Response Center Analyst - 2nd Shift
Company Name: Wells Fargo
Location: Tempe, AZ
Position Type: Full Time
Post Date: 09/17/2021
Expire Date: 11/24/2021
Job Categories: Computers, Software, Customer Service and Call Center, Financial Services, Government and Policy, Information Technology, Installation, Maintenance, and Repair, Insurance, Law Enforcement, and Security, Military, Sales
Job Description
Security Response Center Analyst - 2nd Shift
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

Corporate Security consists of a team of over 400 professionals, who wake up each day and commit their every effort to protecting and serving Wells Fargo team members, customers, and shareholders. Responsible for the safety and security of Wells Fargo team members, customers and assets.

The Security Response Analyst will be responsible to:

  • Monitor and process life/safety, robbery, burglary and other alarms in accordance with Wells Fargo security procedures in the Security Response Center.
  • Assist in obtaining the initial information for all reported incidents.
  • Work closely with other Security Response Center analysts to ensure escalation guidelines are followed according to written procedures.
  • Work with alarm vendors to facilitate the resolution of problem calls relating to the alarm systems.
  • Notify various bank groups/government agencies as required.
  • Assist customers in resolving alarm system maintenance/service needs.
  • Perform data entry in support of Security Response Center requirements.
  • Other duties may be assigned.

The schedule for this position will be a 8 hour shift between 2:30pm - 11:00pm with days to be determined. It will include working Saturdays or Sundays or both.

The pay for this position is $22 per hour. When working a shift with the majority of the shift after 4pm - all hours worked from 4pm on will have an additional 15% shift pay bringing the hourly wage to $25.30 per hour.



Required Qualifications

  • 1+ year of call center experience demonstrated through work or military experience



Desired Qualifications

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Basic Microsoft Office skills
  • Experience handling multiple incoming lines and multi-tasking phone calls with alarm systems
  • Basic knowledge and understanding of emergency procedures and handling emergency situations
  • Ability to provide strong customer service while actively listening and responding in an appropriate manner
  • Knowledge and understanding of Physical security systems configuration and troubleshooting/diagnostics physical security hardware
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Solid critical thinking skills
  • Experience in crisis management communications
  • An AA/AS degree or higher



Other Desired Qualifications
  • Previous security-related experience.


Job Expectations

  • Flexibility to work in a 24/7 environment, including weekends and holidays
  • Flexibility to work in a 24/7 environment, including weekends and holidays



Street Address

AZ-Tempe: 1300 W Alameda Dr - Tempe, AZ



Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Benefits Summary

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Share |
Contact Information
Company Name: Wells Fargo
Website:https://ad.doubleclick.net/ddm/clk/418092397;252059082;l?https://www.wellsfargojobs.com/job/-/-/1251/15788837952?utm_source=hbcuconnect.com&utm_campaign=enterprise_media&utm_medium=niche_site&utm_content=job_posting&ss=paid
Apply Now | Forward Job to a Friend | More Jobs From This Employer

(Advertise Here)
Who's Online
>> more | invite 
Latest Photos
>> more | add
Most Popular Bloggers
tanisha grant has logged 39756 blog subscribers!
>> more | add 
Latest Member Activity
michael braco just became a new member. 06:36AM
melonna clarke just became a new member. 02:16PM
cornelius davis just became a new member. 09:07PM
john munoz just became a new member. 11:35AM
gideon boadu just became a new member. 03:48AM
kimberly sellars-bates just became a new member. 12:25PM
karl spencer just became a new member. 10:22PM
tatianna mathews- richardson just edited her profile. 05:08PM
tatianna mathews- richardson just became friends with ralph white. 05:07PM
shannon brooks just became a new member. 05:17PM
maximillian hamilton just became a new member. 11:06AM
moses egbunu just edited his profile. 11:39AM
>> more | invite friends