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Job Title: System Services Representative - Baltimore, MD
Company Name: IBM
Location: Annapolis Junction, MD
Position Type: Full Time
Post Date: 01/26/2022
Expire Date: 06/19/2022
Job Categories: Computers, Software, Customer Service and Call Center, Information Technology, Installation, Maintenance, and Repair, Sales, Environmental
Job Description
System Services Representative - Baltimore, MD
Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services.  Sound pretty important?  Absolutely!  You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client’s IT operation.

Your Role and Responsibilities
This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. You will be traveling (local) daily to client sites. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client’s IT operation. They may also perform service activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. They have a thorough understanding of, and are able to articulate, IBM’s technical support strategy. They are responsible for the technical value relationship to protect revenue base and identify new services opportunities.


Required Technical and Professional Expertise

  • Technical Diploma
  • At least 2 yrs support service and troubleshooting experience
  • English: Fluent
  • Effective customer communication
  • Flexible work hours – weekend work/ after hours
  • Available to travel for education
  • Valid Driving License


Preferred Technical and Professional Expertise

  • At least 2 years support service and troubleshooting experience
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Contact Information
Company Name: IBM
Website:https://careers.ibm.com/job/14849723/system-services-representative-baltimore-md-annapolis-junction-md/
Company Description:

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