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Job Title: Field Service Technician
Company Name: Motorola Solutions, Inc.
Location: Salisbury, MD United States
Position Type: Full Time
Post Date: 05/02/2022
Expire Date: 08/03/2022
Job Categories: Computers, Software, Customer Service and Call Center, Government and Policy, Healthcare, Practitioner and Technician, Information Technology, Installation, Maintenance, and Repair, Law Enforcement, and Security, Sales, Medical
Job Description
Field Service Technician

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.


Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.


Job Description

  • Responsibilities include the optimization and support of complex communication systems.

  • Provide technical support of specialized systems and product applications including troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.  

  • Maintain, optimize, test, and document complex communications systems.

  • Provide weekly reports of activities and accomplishments.

  • Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results

  • Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

  • Continuous training in the latest technologies and troubleshooting techniques

  • Team with engineering, project management, and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations

CANDIDATE REQUIREMENTS

  • **Must be able to obtain background clearance as required by government customer**
  • Must have a current, valid driver’s license
  • Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide-area networks (WAN)

  • Must be proficient in computer network installation, configuration, and maintenance systems to include cabling, routers, switches, firewalls, and bridges.

  • Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.

  • Must have knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

  • Must have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques

  • Must be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access

  • Must have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams

  • Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision

  • Must be able to solve customer problems quickly during stressful situations

SPECIFIC SKILLS

  • Experience with logging recording systems, RF interfaces, wired/wireless communications systems and/or networking equipment is a plus.

  • Unique combinations of both multi-site RF communications systems and/or computer/networking skills are preferred.

#LI-CC1


Basic Requirements

  • 2 year associate's in electronics or IT AND 2 years of Field Experience as a Field/System Technician

  • **Must be able to obtain background clearance as required by government customer**

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy.  We strongly encourage all employees to be fully vaccinated.  Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.


Travel Requirements

10-25%


Relocation Provided

None


Position Type

Experienced


Referral Payment Plan

Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Contact Information
Contact Name:
Company Name: Motorola Solutions, Inc.
Contact Email:
Website:https://motorolasolutions.wd5.myworkdayjobs.com/Careers/job/Salisbury-MD/Field-Service-Technician_R24275?source=APPLICANT_SOURCE-3-322
Company Description:
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
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