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Job Title: Customer Engagement Manager
Company Name: Pfizer
Location: Kalamazoo, MI
Position Type: Full Time
Post Date: 05/20/2022
Expire Date: 07/03/2022
Job Categories: Biotechnology and Pharmaceutical, Computers, Software, Customer Service and Call Center, Government and Policy, Healthcare, Practitioner and Technician, Information Technology, Installation, Maintenance, and Repair, Legal, Manufacturing and Production, Sales, Executive Management, Research & Development, Medical
Job Description
Customer Engagement Manager
**Why Patients Need You**

At Pfizer, our mission is to inspire a best-in-class culture of customer service for Pfizer Center One external customers, as well as, continuous improvement and project management that empowers colleagues and enables simple, effective processes. Whether you are liaising with external customers, working through supply and demand situations, or managing external customer projects , your contribution in this team will help in making our work easier and faster so that we can deliver breakthroughs that change patients' lives.

**What You Will Achieve**

You will manage Pfizer Center One customer relationships for both commercialized products and product introductions. You will oversee and manage operational aspects of supply and demand for external customers' existing products and business development activities to enable introduction of new products for external customers. Your focus will be on external customer relationships and acting as a liaison between the external customers and internal customers. You will support our external customers by evaluating customer demand forecasts and developing manufacturing plans to meet those needs. You will review the status of the external customer new product requests, adherence to Master Supply Agreements, and represent the needs of our external customers with our internal colleagues. . You will assess product and project issues and develop resolutions to meet productivity, quality and external customer satisfactions goals.

As a Manager, you provide guidance to operational teams for managing external customer products and projects. Your planning skills will help in preparing forecasts for meeting external customer product demand, internal resource requirements, and providing areas of improvement for external customer products, processes or services. Through your customer service expertise, comprehensive knowledge of supply and demand principles, project management and outstanding communication skills, you will partner with our external customers to supply patients. You will be able to take a leadership role to facilitate agreements between internal and external customer teams.

It is your hard work and focus that will make Pfizer ready to achieve new milestones and help patients across the globe.

**How You Will Achieve It**

+ Act as primary point of contact and liaison between the external customer, and internal stakeholders for projects and products, while leveraging your strong communication, and customer service skills.

+ Evaluate customer expectations for both project execution and lifecycle management against current site systems/ to identify gaps. Develop and implement standard site practices for adapting to CMO production and lifecycle management.

+ Lead internal team to ensure reliable day to day supply, evaluation of potential new business opportunitiesand development/maintenance of positive customer relationships for all external customers.

+ Lead projects and supply activities, provide guidance and manage own time to meet objectives.

+ Manage and participate in pre-studies, projects and other activities for increasing operational efficiencies, change in business strategies or in support of operational imperatives.

+ Act as host for new and existing external customer facility visits for due diligence visits, technical exchanges, new product launches, and business reviews

**Qualifications**

**Must-Have**

+ Bachelor's Degree

+ 5+ years of experience

+ Demonstrated experience in commercial / external customer facing roles across the business

+ Knowledge of the workings of pharmaceutical manufacturing, and associated processes.

+ Experience working in Pharmaceutical Good Manufacturing Practices {also cGMP} environment

+ Familiarity with Pharmaceutical Sciences infrastructure

+ Pro-active and has a creative, entrepreneurial attitude with evidence of ability to execute key projects and dayto day supply activities.

+ Excellent oral and written communication skills, including excellent presentation skills.

+ Proficiency with computer and software applications

**Nice-to-Have**

+ Master's degree

+ Supply chain planning ,demand and customer service experience

+ Specific experience evaluating prospectivepharmaceutical/technical/medical devices projects for feasibility

+ External facing customer service experience

+ SAP APO and ECC experience

+ Knowledge and certification of operational excellence methodologies (Six Sigma and Lean etc.)

+ Adept at conducting research into project-related issues and products

+ Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial

+ Non-standard work hours may be required when current customers are on site to monitor production and/or when prospective customers are on site to evaluate site capabilities..

**PHYSICAL/MENTAL REQUIREMENTS**

+ Adept at conducting research into project-related issues and products

+ Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial

**NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS**

+ Non-standard work hours may be required when current customers are on site to monitor production.

+ Non-standard work hours may be required when prospective customers are on site to evaluate site capabilities.

+ Work Location Assignment:Flexible

**Other Job Details**

+ **Last Date to Apply: June 3, 2022**

+ **Eligible for Relocation Package: YES**

**Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.**

**Sunshine Act**

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

**EEO & Employment Eligibility**

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Continuous Imprv and Proj Mgmt

\#LI-PFE
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Contact Information
Company Name: Pfizer
Website:https://pfizer.dejobs.org/928A7B73973F483DBA26F1CB2F7FB56325
Company Description:

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