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Job Title: Lead Site Merchandiser
Company Name: PetSmart
Location: Phoenix, AZ United States
Position Type: Full Time
Post Date: 05/21/2022
Expire Date: 08/31/2022
Job Categories: Advertising/Marketing/Public Relations, Arts, Entertainment, and Media, Computers, Software, Finance/Economics, Healthcare, Other, Information Technology, Internet/E-Commerce, Sales, Medical, Web Technology, Nonprofit and Volunteer Services
Job Description
Lead Site Merchandiser
About the Team

The Digital team focuses on delivering a superior customer experience on petsmart.com and our mobile app. The team also guides revenue and profit growth for the digital business. Digital team associates focus on delivering initiatives that help our pet parents find and discover products, bring enterprise priorities to life digitally, design new user experiences, build new features and capabilities, and manage key omni-channel programs. We work to showcase our brand digitally through the lens of expertise and love and to provide a personalized experience for our consumers. The team takes a data-driven approach and leverages quantitative and qualitative insights to optimize the experience and make business decisions.

About the Job

The Lead Site Merchandiser – Dog Consumables (e-commerce) is essential in creating, translating and implementing merchandising and Digital strategy into the online and App shopping experience. The Lead Site Merchandiser will not only be responsible for executing fundamental aspects that create the functionality of the e-commerce business, but also driving innovative efforts in the realms of vendor partnership and ratings and reviews. As the senior most Site Merchandiser level, this role is also responsible for mentorship of the team and taking on stretch assignments to support PetSmart’s rapid acceleration in the digital space.  The person in this position will work closely with Buying, Marketing, UX, Product, and Creative teams to ensure broad alignment and support of key priorities.

  • Manages day-to-day responsibilities of the of the e-commerce site 
  • Serves as subject matter expert to round table partners
  • Drives strategies and priorities of site and app experience of owned categories
  • Influence and proof marketing material such as emails and social media posts with a customer first viewpoint
  • Optimize end to end customer journey for owned categories, including internal search, taxonomy, navigation, educational/inspirational content, and SEO
  • Partner with Category Analytics to quickly react to business trends and customer needs

Supports and assists with key E-Commerce initiatives, IT projects, presentations, reports or any other assigned tasks 


KEY COMPETENCIES attributed to creating service include, but are not limited to the following: 

Knowledge Skills and Abilities 

  • Highly organized with effective time management and project management skills 
  • Ability to initiate multiple projects 
  • Ability to manage tight deadlines in a fast-paced environment 
  • Ability to identify process improvement opportunities and trends 
  • Ability to work independently with minimal direct oversight 
  • Excellent computer skills, including proficiency with Microsoft office applications, including intermediate capabilities with Excel and Word 
  • Excellent problem-solving skills – able to identify, analyze and propose solutions to various technical and business issues 
  • Proven ability to influence without authority and collaborate
  • Exhibit professional initiative and entrepreneurial initiative
  • Understanding of financial reporting and P&L management


  • 4+ years of Merchandising, E-Commerce, Analyst, or Marketing experience

About the Culture

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
  • Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
  • Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
  • Explore PetSmart Benefits here: https://benefits.petsmart.com/
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Contact Information
Company Name: PetSmart
Company Description:

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