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||University of Tennessee
||Knoxville, TN United States
Student Services Specialist I - Financial Aid & Scholarships|
The Office of Financial Aid and Scholarships at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Student Services Specialist I position. We are seeking candidates who can contribute in meaningful ways to the diversity and intercultural goals of the University.
The University and Region
UTK is the state’s flagship, land-grant university. We are a Research 1 university with 11 colleges and more than 30,000 students. With new leadership at the system, university, and college levels, UTK is poised for dramatic positive change focused on solving some of the most audacious, pressing problems our country and world face today. The city of Knoxville is a hidden gem surrounded by eight gorgeous lakes, with a beautiful and walkable downtown, a diverse music scene including internationally recognized festivals, active neighborhoods, unique restaurants, and a robust offering of diverse cultural and outdoor activities. UTK is located within easy driving distance to the Great Smoky Mountains, Atlanta, Nashville, Asheville, Charlotte, Louisville and Cincinnati. It is only a day’s drive to Memphis, Chicago, and Washington D.C. Knoxville and the surrounding counties have a population of more than 850,000 people.
The Enrollment Management (EM) division comprises more than 170 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, University Registrar, EM Communications, and Research & Analytics. The Office of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.
Hybrid/remote work schedule with in-person component.
Manage and process Federal Direct Loans including Parent and Graduate Plus Loans and private student loans in accordance with Federal, State and Institutional Policies. Determine student eligibility for federal and private loans. Work with other University offices and outside agencies to complete financial aid processes and perform tasks within federal, state and institutional regulations. Assist Assistant Director with resolving Federal Pell Grant rejects and errors and Transfer Monitoring. Assist Associate Director with reconciliation of Federal Loans, as needed, including resolving errors. Assist students and parents in the financing options available to achieve their educational pursuits.
Qualifications & Requirements
Required Education and Experience:
High School diploma/GED required.
Preferred Education and Experience:
Associates degree or business/technical education preferred.
Two or more years of financial aid experience.
Required Knowledge, Skills, and Abilities:
Position requires comprehensive knowledge of federal and state financial aid regulations, need analysis, and governmental agency guidelines, including but not limited to the IRS, Department of Veterans Affairs, Department of Homeland Security, Social Security Administration, INS and the Department of Education, for analyzing students’ eligibility for Federal and private loans.
Must be able to work with other University Offices and outside agencies to complete financial aid processes and perform tasks within federal, state and institutional regulations.
Understand interest rates and loan fees for federal loans.
Preferred Knowledge, Skills, and Abilities:
Excellent oral and communication skills.
Ability to write clear, concise letters using effectual writing skills.
Sensitive to cultural diversity and ability to communicate and interact with people of all ages and diverse backgrounds.
Proven ability to work effectively as a team member.
Ability to analyze and interpret data and make independent decisions.
Ability to work independently and under time constraints.
Familiarity with MS Office products or similar. Ellucian Banner experience preferred.
For full consideration, applicants must submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references.
University of Tennessee|
UT is the state’s flagship research institution, a campus of choice for outstanding undergraduates, and a premier graduate institution. Enrolling more than 30,000 students, the campus is in the foothills of the Great Smoky Mountains in beautiful East Tennessee. As a land-grant university, UT fulfills its access mission through a commitment to excellence in learning, scholarship, and engagement. The Enrollment Management (EM) division comprises more than 150 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, University Registrar, EM Communications, and Research & Analytics.
EEO/AA Statement /Non-Discrimination Statement
The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.
Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), ADEA (age), sexual orientation, or veteran status should be directed to the Office of Equity and Diversity (OED), 1840 Melrose Avenue, Knoxville, TN 37996-3560, telephone (865) 974-2498 (V/TTY available) or 974-2440. Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity and Diversity.