Home Invites Members Groups Events Careers Videos News Photos Blogs Polls Forums Chat
Home > Career Center > Job Seekers > Job Search
Job Title: Sr. Analyst, Labor Systems - Open to remote
Company Name: PetSmart
Location: Phoenix, AZ United States
Position Type: Full Time
Post Date: 08/14/2022
Expire Date: 11/30/2022
Job Categories: Computers, Software, Finance/Economics, Financial Services, Healthcare, Other, Information Technology, Installation, Maintenance, and Repair, Retail/Wholesale, Broadcasting/Communications, Quality Control, Research & Development, Medical, Nonprofit and Volunteer Services
Job Description
Sr. Analyst, Labor Systems - Open to remote
About the Team

There are a lot of activities that happen in our stores, so we have 2 operations teams to make sure things run smoothly: Store Operations team and Services Operations team. Store Operations leads all operations in the core section of our stores including merchandise execution, process improvement, associate engagement, live pet care, and labor optimization. Our Services group leads all the efforts for Pet Grooming, PetsHotel, Doggie Day Camp and Pet Training. Both teams work hard to take care of our associates, pets, and pet parents while also working to grow this unique piece of our business.

About the Job


The Sr. Analyst, Labor Systems is responsibile for the overall management of the enterprise’s Workforce Management System (WFM), with respect to on-going performance, enhancements, updates and ease-of-use.  This position is also responsible for the development, maintenance, and optimization of engineered labor standards to ensure proper functionality within the scheduling system.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

  • Responsible for managing and assisting with all technical aspects of the labor software from maintenance, development, configuration, testing and deploying aspect. Ensuring the software is working properly to assist the stores in managing their schedules and labor as well as meeting the financial needs of the business.
  • Leads the identification, development, and enhancement of the WFM system (UKG) and related databases and BI processes including any changes to system configuration to ensure guidelines are properly reflected in the Workforce Management System or other respective labor models.
  • Performs and/or manages consultants, interns, and/or contractors in the completion of time studies intended to develop, improve, or validate current or future engineered standards for use in the WFM system and retail store labor allocations.
  • Acts as the Subject Matter Expert (SME) with respect to store labor allocations, best method development, engineered standards and time-study processes. Partner with various internal and external partners on any needed initiatives and projects to ensure labor allocations, cost/benefit determinations, and store process are understood and considered.
  • Identifies, evaluates, and defines impacts of changes, provide alternatives both to physical and process options inclusive of upstream and downstream components, and communicates as needed.
  • Leads and/or support cross-functional and cross-departmental projects with high complexity and cross-organizational impacts. Has the ability to conceptualize, document, and communicate solutions to meet business objectives. Completes required analysis along with design and development of deliverable documentation. Ensure that all labor standards projects proceed according to plan to meet appropriate deadlines and communicate results effectively to the business.
  • Designs, improves, establishes, and maintains engineered labor standards. Works closely with the Labor Operations teams (Core and Services) to ensure all labor standards are functioning properly within the scheduling system.


No direct supervisory responsibility.


This position has no budget responsibility. However, this role is critical in ensuring the enterprise achieves financial goals related to retail store productive labor.


  • Bachelor's degree from a four-year college or university in industrial engineering, systems, process improvement, finance or related field or 3+ years related experience.
  • Previous experience with WFM systems is preferred.
  • Project management skills preferred.
  • Retail store operations experience preferred.


  • Must have excellent written and oral communications skills.
  • Must be proficient in using the Microsoft Office Suite required including intermediate to advanced Excel and Access application skills.
  • Must demonstrate proficiency in utilizing workforce management, payroll, and/or related ERP systems such as Kronos and SAP and SQL.
  • Experience with Microstrategy, Alteryx, and VBA.
  • Must have excellent organizational skills.


None required. 


The physical demands and work environment are characteristic of those found in a typical business office environment.  Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

About the Culture

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • On-site coffee bar
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
  • Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
  • Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
  • Explore PetSmart Benefits here: https://benefits.petsmart.com/
Share |
Contact Information
Company Name: PetSmart
Company Description:

Please visit our employer showcase!
Apply Now | Forward Job to a Friend | More Jobs From This Employer

(Advertise Here)
Who's Online
>> more | invite 
Latest Photos
>> more | add
Most Popular Bloggers
tanisha grant has logged 24142 blog subscribers!
composer creator has logged 19766 blog subscribers!
>> more | add 
Latest Member Activity
nora herrera just edited her profile. 02:56PM
nora herrera just became a new member. 02:27PM
krystal bostick just became a new member. 02:27PM
jadora james just edited her profile. 09:05PM
charlie hardy just edited his profile. 02:33PM
charlie hardy just became a new member. 02:30PM
yaa astar just became a new member. 02:13PM
toluwanimi ijarotimi just became a new member. 04:01AM
michael braco just became a new member. 06:36AM
melonna clarke just became a new member. 02:16PM
cornelius davis just became a new member. 09:07PM
john munoz just became a new member. 11:35AM
>> more | invite friends