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Job Title: Advanced Medical Support Assistant
Company Name: Veterans Health Administration
Location: Tuscaloosa, AL
Position Type: Full-Time
Post Date: 11/17/2022
Expire Date: 03/09/2023
Job Categories: Agriculture, Forestry, & Fishing, Social Services, Customer Service and Call Center, Healthcare, Practitioner and Technician, Human Resources, Information Technology, Other / General, Medical, Writing/Authoring
Job Description
Advanced Medical Support Assistant
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Experience: Applicants must have one year of experience equivalent to the next lower grade level (GS-05).Experience at the GS-5 level is the ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports; advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients; ability to schedule medical appointments in a clinical setting; ability to work independently in the accomplishment of a wide variety of duties [performing patient support work; ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers; skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. Certification: None required. Grade Determinations: GS-06 (Advanced MSA): Experience: In addition to meeting experience at the next lower grade as described above, you must also possess the following Knowledge, Skills, and Abilities (KSAs): Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA Handbook 5005/117, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD , dated August 1, 2019. This can be found in the local Human Resources Office. Preferred Experience: Experience scheduling and coordinating appointments for patients with various clinics, ensuring all treatment requested by the physician has been scheduled, and rescheduling appointments when necessary; coordinating appointments schedules with other clinics in order to avoid conflicts; ensuring appointments are timely and in accordance with physicians' requests; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); entering appropriate information into the electronic record; managing electronic wait list to verify and validate accuracy and resolve issues; providing information via telephone and in person to the general public, members of the professional staff, patients, and other medical center personnel in response to inquiries regarding appointments; managing a tracking system for follow up care such as consults, tests, etc.; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; preparing reports in various formats and presenting data to various organizational levels; researching and providing guidance on policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process; providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions. The full performance level of this position is GS-06. Physical Requirements: The position is primarily sedentary with some walking, stooping, bending and carrying of light items.
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Contact Information
Company Name: Veterans Health Administration
Website:https://www.usajobs.gov:443/GetJob/ViewDetails/681634100?utm_source=hbcuconnect&utm_medium=job_feed&utm_campaign=ar_vha_job_boards_feeds&utm_content=0679
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