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Job Title: Senior Design Research & Strategy Specialist
Location: Irving, TX
Position Type: Full Time
Post Date: 11/29/2022
Expire Date: 03/03/2023
Job Categories: Finance/Economics, Human Resources, Information Technology, Internet/E-Commerce, Military, Counseling, Executive Management, Quality Control, Research & Development, Web Technology
Job Description
Senior Design Research & Strategy Specialist

About this role:

Wells Fargo is seeking a Senior Design Research & Strategy Specialist who can conduct and analyze user research studies related to employee experience and behavior.  The senior user experience researcher will synthesize user research findings, recommend design solutions and propose innovative product and experience design strategies to address employee needs across ServiceNow, Workday and other internal HR Tools.

In this role, you will:

  • Provide usability design expertise and direction to product managers, IT developers, content strategists, and project leaders to ensure employee insights are included within strategy and design solutions
  • Lead, conduct and manage research studies with a global audience of end users
    • Studies include but are not limited to: usability testing, rapid iterative testing, ethnography, contextual inquiry, expert reviews, one-on-one interviews, observations and/or focus groups
  • Utilize data analytic methods, both quantitative and qualitative techniques, to develop a comprehensive approach to understanding the employee experience
    • Reporting results and proposing user interface design and strategy suggestions per user insights
  • Create both comprehensive and summary research reports with visual elements to properly convey user feedback as well as recommendations for remediation of usability issues
  • Communicate research findings to all levels of the organization and advocating for exceptional digital experiences for all employees
  • Collaborate with the UX team on defining new research strategies and/or refining existing ones
  • You will understand how business rules work with employee experiences

Required Qualifications:

  • 4+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4+ years of experience designing, conducting and analyzing both quantitative and qualitative research studies, through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Experience with a variety of research methods, including 1-on-1 interviews, card sorts, RITE, unmoderated remote/online, and field studies
  • Experience with the user-centered design process including creating and/or using a variety of artifacts such as personas, scenarios, task flows, wireframes, journey maps, etc.
  • Experience with standard research tools including use of User Zoom, Optimal Workshop, Survey Monkey, User Testing, remote testing and observation tools (e.g., Skype, Zoom), etc.
  • Bachelor, Master or Doctorate degree in the areas of Human-Computer Interaction (HCI), Human Factors, Psychology, Computer Science or Engineering
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of employees
  • Knowledge and understanding of working in agile
  • Experience working with digital platforms ServiceNow and Workday
  • Able to understand the user-centered design process, including personas, task analysis, task flows, interaction design, and content strategy
  • Ability to understand and select best technical tools per project
  • Have a proven track record of leveraging creative research methods to answer difficult questions and generate actionable insights

Job Expectations:

  • Ability to travel up to 5% of the time

Position Locations:

Preferred Locations: Charlotte OR Minneapolis OR West Des Moines OR San Antonio OR Dallas (Irving) OR Phoenix OR Chandler, AZ

Relocation assistance is not available for this position

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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