Position Summary:

Embrace the Customer 1^st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor and control all established quality assurance standards. Assist in directing, supporting and supervising all functions, duties and activities for the department. Responsible for assisting with the execution of best practices, goals and standards established for the department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates by communicating company, department, and job specific information.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Assist in developing adequate scheduling to meet customer needs.
• Assist in training and developing associates on performance of their job.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated. Inform customers of bakery specials and recommend items to ensure they get the products they want and need.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Assist in the development and implementation of a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with the department manager.
• Stay current with present, future, seasonal and special ads.
• Assist in the planning, organizing and supervision of the inventory process.
• Schedule routine price changes by updating shelf tags and promotional signs.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Retail or Customer Service experience

Desired Previous Job Experience

• High school diploma or equivalent
• Management experience
• Second language: speaking, reading and/or writing

Leadership Behaviors:Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, clickhere.

Education Level: High School Diploma/GED Desired
Required Certifications/Licenses: None
Shift(s): [[mfield4]]
Regions:Mountain

States: Colorado
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