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Job Title: Lead UX Researcher (HFE)
Company Name: Johnson & Johnson
Location: Santa Clara, CA
Position Type: Full Time
Post Date: 06/09/2024
Expire Date: 06/19/2024
Job Categories: Healthcare, Other, Healthcare, Practitioner and Technician, Information Technology, Quality Control, Research & Development, Medical
Job Description
Lead UX Researcher (HFE)

Johnson & Johnson Medtech is recruiting for a Lead UX Researcher. This position is located in Santa Clara, California.

At Johnson & Johnson Medtech, we’re changing the trajectory of health for humanity, using robotics to enhance healthcare providers’ abilities and improve patients’ diagnoses, treatments, and recovery times. Johnson & Johnson Robotics was established in 2020 with the integration of Auris Health, Verb Surgical, C-SATS, and Ethicon. It comprises three key med-tech platforms: Flexible Robotics (MONARCH™), Surgical Robotics (OTTAVA™), and Digital Solutions. Join our collaborative, rapidly growing teams in the San Francisco Bay Area (Redwood City and Santa Clara), Cincinnati, and Seattle. You’ll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals’ skills and improves patient outcomes.


You will join the Human Factors & Experience Design (HFXD) team and provide UX research leadership for critical workstreams on OTTAVA™.

Partnering closely with designers, product management and human factors, you'll lead research aimed at informing our product roadmap and design decisions. The research themes will vary, however, you can expect a consistent emphasis on diving deeply into user needs and behavioral patterns in a clinical context, all to achieve outstanding user experience.

You will be encouraged to become familiar with a range of user types across a variety of clinical specialties. The scope of your work will span physical and digital system interactions.

Organizationally, UX Research is tightly integrated into our Human Factors team, and you will collaborate with fellow HF and UX leads to shape a truly user-centered research culture.

Does this sound like an opportunity that fits your skills and ambition? If so, we encourage you to apply below.

Key Responsibilities:

  • Lead UX critical research activities on the OTTAVA™ robotic system.

  • Provide subject-matter expertise on UXR processes and tools to ensure the data we obtain is of high quality and enables us to derive actionable insights.

  • Craft data-driven strategies and action plans to deliver UX improvements to our systems.

  • Champion UX in the business and collaborate extensively with leaders in other HFE teams, design, and product management to nurture a shared UX vision.

  • Participate in design crits and reviews to help elevate the quality of our design outputs.

  • Mentor and coach less experienced UXRs and HFEs.

Qualifications & Requirements



  • BA/BS degree in cognitive psychology, human factors, industrial engineering, or other relevant field


  • Post-Graduate Degrees (MS, PhD) are a plus and will be considered as part of the applicant’s professional experience

Experience and Skills:


  • Minimum Human Factors engineering experience: Bachelor’s plus 10 years, Master’s plus 8 years, PhD plus 5 years.

  • Advanced skill level in wide-range of research methods, with a particular emphasis on qualitative techniques focused on UX and system usability

  • Experience improving both physical and digital user interfaces through research

  • Demonstrated ability to influence product decisions by leveraging UX research results

  • Ability to collaborate effectively with a highly cross-functional project teams

  • Effective organizational skills to advance research across multiple projects


  • Experience working across all phases of product development, from user requirements definition to validation of a design, all the way to launch and in-market monitoring

  • Familiarity with the regulations of the medical, pharmaceutical, or aerospace industry


  • This position is based in Santa Clara, CA and requires Ability up to 25%, international and domestic travel.


The anticipated base pay range for this position is [$139,500] to [$224,500]

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis. 

 Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below. 

Eligible for benefits to include medical, dental, vision and time off as well as any others as provided for in the applicable Collective Bargaining Agreement. 

For additional general information on company benefits, please go to: - https://www.careers.jnj.com/employee-benefits 

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.



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Company Name: Johnson & Johnson
Company Description:

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