Under the general direction of the Instrument Service Supervisor, the Instrument Service Technician I delivers exceptional service to both internal and external customers by maintaining, troubleshooting, and repairing instrumentation.

Essential Duties and Responsibilities

• Instrument Maintenance and Repair: Troubleshoot, repair, and perform quality assurance checks on line of instrumentation, including but not limited to infusion pumps and other related equipment.
• Performance Tracking: Monitor and achieve individual performance goals, uphold repair quality standards, and meet key operational targets such as turnaround times and failure rates.
• Customer Service and Support: Provide customer service and support, occasionally interacting directly with customers as needed.
• Skill Development: Develop proficiency in repairing additional instrumentation through guidance from Senior Technicians and self-study of service and user manuals.
• Documentation: Prepare service reports and complete appropriate documentation for each instrument serviced in a timely manner.
• Trend Monitoring: Monitor and provide input on trends related to instrumentation issues, technical findings, and repair resolutions.
• Additional Duties: Engage in periodic independent studies, quality control, and acceptance testing as assigned.

Education and Experience

• Required: Technical Studies/AAS degree in Electronics or related field, or a minimum of 3 years' experience in a related field.
• Preferred: Experience in Biomedical Engineering, veterinary labs, and/or medical technology.

Knowledge, Skills, and Abilities

• Technical Proficiency: Demonstrated proficiency in basic electronics and fluidics; strong electromechanical aptitude.
• Diagnostic Skills: Competent in using basic diagnostic test equipment such as digital voltmeters, digital manometers, and electronic temperature monitors.
• Diagram Interpretation: Ability to interpret fluidic and electronic schematic diagrams.
• Quality and Accuracy: Commitment to delivering high-quality, accurate, and error-free results.
• Attention to Detail: Excellent attention to detail and organizational skills.
• Customer Service: Effective internal and external customer service skills, including patience, active listening, and providing a positive customer experience.
• Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.