Student Affairs Assistant
Student Affairs Assistant
Georgetown University in Qatar (GU-Q) is dedicated to fulfilling Georgetown University's mission of promoting intellectual, ethical and spiritual understanding through serious and sustained discourse among people of different faiths, cultures, and beliefs. Embodying this spirit of the University, Georgetown's Qatar campus undertakes education, research, and service in order to advance knowledge and provide students and the community with a holistic educational experience that produces global citizens committed to the service of humankind. We demonstrate the values of Georgetown University; seek to build upon the world-class reputation of the Edmund A. Walsh School of Foreign Service; and work with our partner, Qatar Foundation, in its endeavors to achieve the Qatar National Vision 2030.
Requirements
The Office of Student Affairs is looking for a Student Affairs Assistant to be the primary contact for students, faculty, staff, and visitors, providing accurate information and directing inquiries. The role manages appointment scheduling and logistics for advisors and staff, supports daily administrative operations through organized recordkeeping and document preparation, and coordinates all aspects of Student Health Insurance enrollment.
Key Accountabilities
- Serve as the first point of contact for students, faculty, staff, and visitors.
- Accurately respond to general inquiries, provide information about services and processes, and direct individuals appropriately.
- Manage appointment calendars, schedule meetings for advisors, counselors, and Student Affairs staff, assisting with room bookings or logistics as needed.
- Maintain organized records, handle correspondence, prepare documents, and support day-to-day administrative tasks to ensure smooth operations across the offices.
- Manage and coordinate Hamad Student Health Insurance enrolment, payment, claims, and student referrals.
Key Activities
- Greet all students, faculty, staff and visitors and provide a professional, welcoming, and helpful presence across Student Affairs, Student Wellness & Counseling Center (SWCC) and the Office of Academic Services (OAS).
- Answer phone calls, manage emails directed to office accounts, and ensure inquiries are addressed promptly and routed correctly.
- Maintain a quick-reference guide of campus resources for efficient referrals.
- Schedule and confirm confidential appointments and triage students' access to services for SWCC, advisors and Student Affairs staff.
- Maintain updated student files, appointment logs, advising statistics, and counseling utilization records, and support data collection for reports and office assessments.
- Provide logistical and clerical support for programs, workshops, orientations and events coordinated by the three offices, including materials preparation and on-site assistance.
- Ensure private conversations with students are not overheard in the reception space.
- Enter confidential data into tracking systems for Academic Services and Student Affairs.
- Uphold strict confidentiality, especially in matters related to academic advising, wellness, and counseling; demonstrate discretion and cultural sensitivity at all times.
- Participate in periodic team meetings across the three offices.
- Share observations about student needs and frequently asked questions to inform program improvements.
- Support cross-office initiatives by ensuring consistent front-line communication.
- Maintain inventory of office equipment and/or first aid supplies, obtain estimates for ordering purposes, and order equipment/supplies as needed.
- Assist students with completing routine processes, forms, documentation (e.g., Hamad Health Cards, visa paperwork, academic petitions), and follow-up processes, ensuring accuracy and timely completion.
- Provide supportive care for unwell students and referral to professional staff, QF Primary Health Care Clinic, and off-campus healthcare providers as appropriate.
Requirements
- Bachelor's Degree in a related field.
- 2+ years of relevant work experience.
- Experience with database systems.
- Excellent organizational, administrative, and coordination skills with keen attention to detail.
- Knowledge of health promotion and wellness education and effective programming on health and wellness, Women's Center, Title IX, and diversity issues.
- Excellent communication skills, both written and verbal, with a focus on clarity, tone, and professionalism.
- Ability to exercise discretion when dealing with sensitive information.
- Knowledge of health protocols and policies.
- Working knowledge of financial procedures.
- Understanding the importance of meeting student needs.
- Familiarity with working in a multicultural environment and working with students from diverse backgrounds.
- Strong proficiency with Microsoft Office Suite and working knowledge of database use.
Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University in Qatar, you must submit a resume/CV for each position of interest. Documents are not kept on file for future positions.
Need Assistance:
Need some assistance with the application process? Contact us at guqhr@georgetown.edu.
EEO Statement:
GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.
Benefits:
Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.
To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Qatar_Careers/job/Qatar/Student-Affairs-Assistant_JR24246
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