Associate degree or High School Diploma and two years computer troubleshooting and repair experience, or any equivalent combination of education, training, and experience. Experience in a call support center environment is preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Proficient knowledge with PCs, MACs, Network devices, printers, VoIP and other computer peripherals. Proficient analyst, technical and troubleshooting skills. Knowledge of file servers, application servers and print servers. Knowledge of campus applications. Knowledge of computer/network operation systems and client software. Must have knowledge of networks with Ethernet, TCP/IP, wireless and other network protocols. Excellent customer service, communication (oral and written) and interpersonal skills. Ability to follow procedures and keep accurate records.

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.