Field Service Operations Manager
osition Overview:
The Field Service Operations Manager will support the field service department in coordinating and executing field service projects for Acoustical Sheetmetal Company. This role focuses on operational planning, scheduling, and logistics, ensuring field teams are equipped and projects are executed safely, on time, and within budget. Acting as a key partner to the Field Service Manager, this position will help manage resource allocation, track project progress, provide thorough, complete and timely status of all current and planned field service activity and ensure compliance with company safety and quality standards.
Key Roles & Responsibilities:
· Work with the Field Service Manager to develop and maintain master schedules for all field service projects.
· Coordinate field service project execution between customers, operations, engineering, purchasing and field teams in conjunction with the Field Service Manager.
· Assist with coordinating resources across operations, engineering, purchasing, and field teams.
· Support the Field Service Manager with development of project scope, timelines, deliverables, and budgets while ensuring compliance with customer requirements.
· Coordinate dispatching and scheduling of field service technicians, ensuring efficient use of labor resources.
· Track, monitor and report progress to appropriate stakeholders, particularly Project Managers, flagging risks and recommending corrective actions.
· Support client relations by providing updates, addressing concerns, and ensuring satisfaction through completion.
· Ensure all field operations comply with company safety policies, OSHA requirements, and state/local regulations.
· Develop tools to assist with labor forecasting, equipment utilization, and resource planning.
· Develop process improvements to enhance efficiency, reduce installation time, and improve customer satisfaction.
· Oversee logistics related to vehicles, tools, and specialized equipment used in field service projects.
· Partner with administrative staff to ensure accurate documentation, billing readiness, and receipt compliance.
· Support technician development and morale by coordination of training, periodic evaluations, and team communication.
Key Performance Indicators (KPIs):
· Develop and execute timely and accurate scheduling support. Develop KPI’s to measure effectiveness for the
field service department.
· High-quality project tracking and reporting of actual vs. expected costs for each project executed by the field service department.
· Resource Utilization: Efficient allocation of labor, tools, and materials.
· Customer Satisfaction: Positive client feedback.
· Safety Compliance: Zero OSHA recordable incidents in field operations.
· Retention and development of field technicians supported, measured as turnover rate.
Requirements
Experience & Qualifications:
· Bachelor’s degree in project management, Business, Industrial Engineering, or related field (preferred).
· Minimum 5 years of project management and scheduling experience in industrial manufacturing, power generation, or field service operations.
· Proven experience with master scheduling and resource planning in a manufacturing or service-based environment.
· Strong understanding of industrial manufacturing processes, sheet metal fabrication, and/or generator packaging.
· Excellent leadership, organizational, and communication skills.
· Ability to work in a fast-paced environment with shifting priorities.
· Knowledge of OSHA, NFPA, and other industry-specific safety and compliance standards.
· OSHA 30, First Aid/CPR, Forklift, Manlift, and TWIC (preferred).
Personal Qualities for Success:
· Highly organized and detail oriented.
· Strong problem solver with proactive decision-making skills.
· Collaborative team leader who has a demonstrated ability to influence and drive decisions within the organization.
· Resilient under pressure and adaptable to changing priorities.
· Customer-focused mindset with a commitment to quality and service excellence.
Work Environment:
· Industrial warehouse/manufacturing floor with exposure to machinery, noise, and fluctuating temperatures.
· Must wear appropriate PPE and follow all safety protocols.
· Field work will be performed at data centers and other industrial sites.
· Domestic travel required (approximately 25–40%).
Qualifications & Requirements
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