Nintendo of America

About Nintendo of America: From the launch of the Nintendo Entertainment System^â„¢ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario^â„¢, Donkey Kong^â„¢, The Legend of Zelda^â„¢, Metroid^â„¢, Animal Crossing^â„¢, Pikmin^â„¢ and Splatoon^â„¢ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/. 

Team/Position Summary: This position is part of Nintendo of America’s eCommerce team and will provide support for the Nintendo Store.

DESCRIPTION OF DUTIES

• Audit Product Catalog: Review product listings for accuracy, including descriptions, pricing, images, and other details. Identify and document errors for correction.
• Error Management: Maintain a catalog of identified issues and collaborate with relevant teams to resolve inaccuracies promptly.
• Merchandising Execution: Support Nintendo Store app operations by implementing merchandising plans according to leadership specifications and submitting content for approval and publishing.
• Bug & Enhancement Tracking: Monitor, follow up, and report on open bugs and enhancement tickets to ensure timely resolution.
• Cross-Team Coordination: Partner with product and planning teams to confirm product details, launch timelines, and warehouse arrival schedules.
• Schedule Management: Maintain and update release calendars to ensure visibility and alignment across teams.
• Content Quality Assurance: Perform catalog touch-ups and triage minor content issues, such as missing images or incomplete copy, ensuring a polished customer experience.
• Basic QA Testing: Assist with quality assurance by reporting bugs and conducting preliminary testing to validate fixes.
• Process Support: Handle miscellaneous operational tasks as needed, including tracking copy through approval workflows and addressing ad hoc content gaps.
• Reporting & Communication: Provide regular updates on catalog accuracy, bug status, and merchandising progress to stakeholders.

SUMMARY OF REQUIREMENTS

• 1+ years of experience with online merchandising and/or ecommerce
• Experience with Salesforce highly preferred
• Strong written and verbal communication skills
• Proven ability to manage multiple tasks in a deadline driven organization
• Ability to work hybrid 3x a week (Tue/Wed/Thu) in Redmond, WA, during normal business hours

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.