Job Summary

The Senior Director leads enterprise strategy for disease state initiatives, driving alignment and execution across sales, marketing, operations, and key business units. This role partners closely with Walgreens teams and support functions to design and optimize processes that enable scalable, consistent performance.

The position champions the development and delivery of impactful product and service training, ensuring teams are equipped for success. It oversees the full product lifecycle—from concept through enhancement—shaping features and functionality that deliver measurable value.

As a catalyst for change, the Senior Director leads enterprise transformation efforts that support effective product adoption and implementation. The role establishes clear success metrics, accountability frameworks, and continuous improvement practices across all operational levels.

This leader owns the strategic vision for cross-channel programs and services, integrating advocacy, customer partnerships, value propositions, clinical collaboration, and market insights to deliver high-impact, enterprise-wide solutions.

Job Responsibilities

• Leads the development and scaling of new and existing programs into sustainable, revenue-generating initiatives with strong market penetration.
• Oversees creation and governance of Standard Operating Procedures (SOPs), ensuring consistency, efficiency, and alignment with business objectives. Drives supporting communications and technology enhancements.
• Directs P&L analysis for pharmacy programs, monitoring financial performance and ensuring program success through reporting, KPI tracking, and continuous improvement.
• Develops and executes strategic and tactical plans that anticipate customer needs and position Walgreens for global growth and market leadership.
• Leads design and delivery of multi-channel communications to executive leadership, business units, industry stakeholders, and field teams. Oversees development of marketing, policy, and procedural documentation.
• Ensures effective implementation and adoption of training programs, intranet resources, and other tools supporting product delivery.
• Serves as the primary point of contact for internal stakeholders and external vendors, influencing cross-functional teams and acting as a subject matter expert.
• Directs development and execution of payor and physician agreements, ensuring regulatory compliance across state and federal requirements.
• Builds and develops high-performing teams through coaching, mentoring, and performance management programs.
• Acts as business owner for specific health conditions across the Walgreens enterprise, including all divisions and affiliated organizations.
• Defines and communicates enterprise health condition strategies and value propositions.
• Establishes and strengthens external partnerships, advocacy relationships, and strategic alliances to enhance brand and program impact.
• Collaborates with government, employer, managed care, and industry partners to shape strategic and operational direction.
• Provides guidance on development of cost-effective patient care programs that improve measurable outcomes and can be operationalized at scale.
• Supports M&A and business development efforts by providing subject matter expertise and strategic recommendations.
• Serves as SME for trade relations, including engagement with industry organizations.
• Identifies clinical education and training needs for enterprise clinicians, partnering with operations for implementation.

• Bachelor’s degree at least eight years of experience managing operations, product management, product development, and/or large scale implementations with the product to be managed OR Associate’s degree and at least fifteen years of experience managing operations, product management, product development, and/or large scale implementations with the product to be managed.
• At least 5 years managing operations in the healthcare industry.
• At least 5 years of experience leading and collaborating cross-functionally in a matrix structure and influencing stakeholders at all levels of the organization.
• Experience developing strategic initiatives which align with business goals and budget.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives).
• Experience collaborating with both internal and external resources to develop strategies that meet program’s goals within budget and established timelines.
• Experience with MS Office Suite
• At least 5 years of experience contributing to financial decisions in the workplace.
• At least 5 years of direct leadership, indirect leadership and/or cross-functional team leadership.
• Willing to travel up to 30% of the time for business purposes (within state and out of state, including global travel).

• Master’s degree in business, Project Management, or Healthcare related field.
• Experience working in a retail pharmacy.